Questions people actually ask.

Yes, for the scope described. The number in your quote is the number on your invoice. If your requirements change after the scope is agreed, we price the difference in writing and get your approval before doing the work. We don't send invoices for hours you never agreed to.

Because a project slot is real capacity. The deposit books your place in the schedule and covers the design phase, which is where most of the thinking happens. The second half is due before publish, so you always have leverage over the final result.

Bank transfer (ACH within the US, or international wire) and card payments. All invoices are issued in US dollars from Vmevo Networks LLC. If your bank charges a currency conversion fee, that fee is charged by your bank, not added by us.

No. Scoping and quoting are free. We only ask for payment once you have a written quote you're happy with, and you're free to take that quote to someone else.

No. Project work is one-off. Hosting and care plans are month to month, cancellable with 30 days' notice. There is no annual lock-in unless you choose annual billing to get the discount.

10 business days for a Starter project, 15 for Business, 20 for a Store. Those windows assume you respond to review requests within two business days. The stages and day-by-day breakdown are on the process page.

Four things: one person who can approve, your text (or 30 minutes for us to draft it), images you own the rights to, and access to your domain or permission to register one. That's genuinely it.

Two rounds on Starter, three on Business and Store. A round means one consolidated set of feedback. The reason for that rule is practical: feedback arriving in twelve separate emails over a week is how projects miss deadlines.

Always. Nothing gets built until you've seen and approved full-page designs for desktop and mobile. If the first concept is fundamentally wrong and we can't fix it through revisions, we redo it once at no cost, or refund the remaining balance.

Yes — most of our clients are outside the United States. We work over email and scheduled video calls, and we book calls that overlap with your working hours rather than ours.

Yes. On payment of the final invoice you own the design, the content and the custom code we produced for you. We hand over source files, the database and every credential. There's no proprietary platform you're renting.

You do. Domains we register list you as the registrant contact, not us. If you ever want to move to another registrar, we provide the authorisation code on request — there is no exit fee and no waiting period.

Yes. We'll provide a full backup — files, database and mail — and help with the DNS cutover at no charge. We'd rather you stay because the service is good than because leaving is hard.

No. We build the approved design by hand into HTML and CSS. The only exception is when a client specifically asks for a CMS-managed site, in which case a standard CMS is used for the content layer and the design is still custom.

Only with your permission. Tell us at the start if you'd rather we didn't, and we won't — no awkward conversation later.

No. Every package can be delivered as files you host anywhere. Hosting is included in the project price because most clients prefer one invoice and one place to ask questions — not because it's compulsory.

Monitoring alerts us before most clients notice. If a hosted site is unavailable for more than 24 consecutive hours because of our infrastructure, you can request a service credit equal to one month of hosting. Details are on the hosting page.

Yes — daily, off-site, kept for 30 days on a rolling basis. Restores are free and usually done the same working day. We test a restore periodically rather than assuming the backup job works.

Yes. We host and maintain sites built elsewhere, including migrations. Send us the URL first — if the current host won't release the files or the stack is unsupported, we'll say so before you pay anything.

Yes, on your own domain: IMAP, SMTP, webmail, spam filtering and correct SPF/DKIM/DMARC records. From $3 per mailbox per month, 10 GB each. We configure the records and never read your mail.

Email hello@vmevo.com for new projects, support@vmevo.com for existing sites, or call +1 (505) 375-3171. If we don't pick up, leave a message and we'll call back within one business day.

Yes. Write in whichever language you're most comfortable with and we'll reply in the same one. Contracts and invoices are issued in English.

Tell us before launch — that's what the review stage is for. If we can't resolve it, the refund policy sets out exactly what is refundable at each stage, including if we miss a deadline.

We don't run paid advertising campaigns, we don't promise search rankings, we don't write ongoing blog content, and we don't take on projects we can't finish inside the quoted window. If your project needs those things, we'll say so in the first reply rather than take the deposit.